Amid ongoing frustrations over power outages, the Goa Chamber of Commerce and Industry (GCCI) is pressing for reforms in the state's electricity compensation framework. The chamber has pointed out that the Goa electricity department's commitment to 24/7 power supply and related compensation clauses often lack enforcement, leading to unfulfilled promises in practice.
The GCCI's appeal is directed towards the Joint Electricity Regulatory Commission (JERC), pushing for a policy shift that reflects the effective practices seen in Delhi and Maharashtra. GCCI officials note that the Goa electricity department frequently cites "force majeure" or "unavoidable circumstances" to avoid compensation payments to businesses impacted by power cuts. This raises concerns for commercial entities that depend on a reliable electricity supply.
A GCCI representative underscored the need for a more responsive compensation model, stating, "GCCI wants that time limit reduced. So if power isn’t back within, say, 6-8 hours, compensation starts automatically." This proposed change would not only provide immediate relief to affected businesses but also hold the electricity department accountable for delays.
Regulatory Framework and Its Implications
The chamber's recommendations are a response to JERC's draft regulations for the electricity department, which aim for an uninterrupted power supply by 2026. While GCCI has generally welcomed these regulations, it has called for additional measures to ensure that compensation is not recouped through subsequent tariff increases. The current JERC guidelines allow the department to sidestep compensation payments if outages fall under broad exclusions, limiting consumer protections.
In comparing Goa’s situation with Delhi and Maharashtra, GCCI highlights the more consumer-friendly frameworks established in these regions. In Delhi, for example, power must be restored within one hour following an unscheduled outage. If this target is not met, consumers receive compensation of Rs 50 per hour for the first two hours and Rs 100 per hour thereafter. In Maharashtra, restoration must occur within three to six hours, with compensation set at Rs 10 per kW of sanctioned load per hour after the deadline, capped at Rs 200 per hour.
The Path Forward
The GCCI's proposal aims to reform the existing compensation structure and enhance accountability within the Goa electricity department. The chamber's push for a stricter regulatory framework reflects a broader demand for consumer rights in the energy sector. As regulatory discussions advance, the outcome could significantly influence how electricity supply and compensation are managed in Goa, potentially leading to a more reliable and consumer-friendly energy system.
The call for reform by GCCI highlights a growing recognition of the need for stable frameworks that guarantee both power reliability and consumer protection. As Goa approaches the 2026 regulatory deadline, the urgency for change is critical, with the potential to shape the future of electricity supply in the region.
